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Refund & Return Policy

At SOLARA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The product is returned with all original packaging and accessories.

  • The item shows no signs of damage, misuse, or alteration.

Items that have been used, damaged after delivery, or returned without their original condition may not be eligible for a return.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly arrange a replacement or exchange.

Please contact us as soon as possible after receiving your order and provide photos showing the issue.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed using the original payment method whenever possible.

Shipping fees are generally non-refundable unless the return is due to an error on our side or a defective product.

Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products that have been used or damaged after delivery.

  • Personalized or custom-made items.

  • Products returned without original packaging.

Return Process

  1. Contact our customer support team with your order details.

  2. Wait for confirmation and return instructions.

  3. Ship or hand over the item according to the provided instructions.

  4. Once received and inspected, the refund or exchange process will begin.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the product and packaging.

We will work quickly to resolve the issue.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page or social media channels.

Thank you for choosing SOLARA.